Review Title: So Long Cingular! Thanks for the Awful Service! [ View All Reviews ]

I unwittingly became a Cingular customer after they bought out AT&T. Unfortunately for me, I was only a few months into a two year contract of pretty good reception with AT&T before entering a long stretch of "you're screwed for reception" cell phone contract hell. I wasn't expecting the degradation in service because they were supposed to have integrated AT&T's network in with theirs. If anything, it could only get better, but a cell phone salesman at the T-Mobile store at Westgate in San Jose told me that Cingular simply shut off AT&T's network.

Well, that got me curious, so I searched for info online and there were plenty of complaints of service levels going south for AT&T customers after the merger and there's now a lawsuit against Cingular for overcharging and under providing. They were also recently fined $12.1 million by the California Public Utilities Comission for promising services that they couldn't provide.

My reception at home was so bad that I sometimes had to call my voicemail several times just to enter my voicemail password. It'd keep dropping before I could key in all the digits. My reception elsewhere was better. The calls wouldn't drop, but the reception was still inconsistent.


Source:
http://www.consumeraffairs.com/news04/2006/07/cingular_att_suit.html