Yahoo Mail Users Please Add SocialWave to Addressbook

I've been wrestling with Yahoo for the past month about clearing the status of Social Wave newsletter mailings and they either are not able to fix the problem or they're not interested in fixing the problem. Instead of spending countless more hours trying to get them to properly handle email coming from Social Wave, I'd like to ask everyone using Yahoo Mail to add Social Wave email addresses to your addressbook. Adding these addresses will tell Yahoo Mail that we're not spamming you.

If you feel that we're spamming you and you want off, you may unsubscribe here. You can also unsubscribe by clicking on the "unsubscribe" link that's at the bottom of each newsletter.

For those who aren't sure how to add Social Wave to your Yahoo Mail, here's a quick pictoral explanation.

Click on Add Contact under the Addresses Tab

Click on the small triangle next to the Addresses tab to reveal the Addresses menu. Then click on the "Add Contact" link.

Alternately, you can also click on the Address tab itself and end up viewing your addressbook. From that page, you can click on the "Add Contact" button instead.

Enter Contact

You'll then get a form where you can enter one or more contacts into your addressbook. You can give SocialWave any name you wish, but just make sure the email addresses you use are noreply@socialwave.net, news@socialwave.net, and support@socialwave.net.

If you also receive our Downtown Campbell or Downtown Willow Glen Newsletter, you should repeat this process and also add the following email addresses as contacts:

For Downtown Campbell: news@downtowncampbell.com

For Downtown Willow Glen: news@downtownwillowglen.org

Thanks. The newsletter were getting sent to my Bulk Mail folder.

We've actually been lucky to even get delivered to the Bulk Mail. Yahoo has been rejecting outright a lot of Social Wave newsletters. When they haven't been blocking our newsletters completely, they do what's called greylisting, a process in which all email is instantly rejected the first time you try to deliver it. That wreaks havoc in the automated unsubscribe processing that I have set-up because after a set number of bounces, we assume that the person does not want to be bothered and automatically drop him/her.

We've dropped hundreds of people this way in the past month. I've got to go through and figure out who those people are and add them back on.

I've had a tremendous amount of problems with Yahoo mail over the last 2 years. They send things I WANT directly to my Trash folder (I discovered this by accident a long time ago) and Spam to my Inbox. I also get things I want in my Bulk folder and it's really annoying to have to open each email in order to hit the "NOT SPAM" button. I don't think their filters really work anyway. They seem pretty random. Lately I have been getting legitimate emails I've been getting in my Inbox for a long time randomly showing up in the Bulk or Trash folder (I didn't accidentally, or purposefully, mark them as Spam so there's really no reason on my end for this.) I don't want to change my email address because I have hundreds of accounts linked to it, so it would be a major pain. I just check my email several times a day, including the Trash folder, before anything important gets erased. I perish the thought of what I'll lose when I go on vacation and am not able to check email often. I guess most of the stuff is really not THAT important but it's nice to not miss stuff that you want.

Even when I add recipients to my Address Book, emails still end up in the Bulk folder or Trash. Like I said, it seems pretty random. It seems like once Yahoo thinks something is spam, regardless of whether or not I mark it as "NOT SPAM", they almost always forever think it's spam.

I don't know why Yahoo continues to use whatever crap proprietary technology is behind their SpamGuard. I have SpamAssassin installed on the two servers that I run and it has done a stellar job of knowing what's spam and what isn't spam though it is occasionally too lenient a few times a year as spammers figure out how to evade SpamAssassin's grasp.

The funny thing is, with all the problems I've had with Yahoo Mail, I still get SW newsletters each week. But delivery on notification emails when someone responds to a post I've written seems random. Sometimes I get them and sometimes I don't.